Internal Complaint Procedures/Grievance Policy
The administration of Nuvo College of Cosmetology will receive and process any complaint regarding the conduct of staff members and students or one which sets forth facts that reasonably suggest that staff or students have violated state cosmetology laws or accrediting commission requirements.
Complaints must be submitted in writing within 30 days of the conduct or violation and must be signed by the complainant. The complaint must state the name of the staff member or student, certain relevant dates, and briefly describe the actions forming the basis of the complaint.
The administration may refuse to process any complaint which appears to be frivolous or groundless or is submitted anonymously.
Complaints cannot be kept confidential. Information must be obtained from all parties involved to effectively address any allegation made. Complaints must include a written release from the complainant allowing the administration to forward a copy of the complaint including identification of the complainant, to all parties involved.
If additional information is needed the administration will request it in writing from the complainant. If the requested information is not supplied in 14 days, the complaint will be considered to be abandoned and will not be pursued by the directors.
A committee consisting of one corporate representative and two staff members not involved in the complaint will investigate the complaint that provides substantial evidence of misconduct or a violation of rules or laws.
After investigating the complaint, the committee may recommend one of the following actions and a record will be kept in the student’s and staff file:
1. Informal resolution or settlement of the dispute. This could be accomplished at a meeting of involved parties, mediated by the committee.
2. Disciplinary action at the committee’s discretion against staff or students up to and including suspension or termination of employment or enrollment respectively.
3. Referral of the complaint to the State Board of Cosmetology or NACCAS, is beyond the scope of the committee’s ability to resolve a particular conflict or violation.
Michigan State Board of Cosmetology
Office of Commercial Services
P.O. Box 30244
Lansing, MI 48909
3015 Colvin Street
Alexandria, VA 22314